Factor 75 B.V., hereinafter ("Factor"), is committed to making this website and the Factor 75 mobile application ("App") accessible in accordance with the German Accessibility Act (BFSG).

1. General Description of Our Services

Factor provides users access to ordering ready-to-eat meals and related services in digital form on this website and the app. Orders and management of the customer account is provided for consumers residing in Germany. This website and the app intend to enable a usage of the services regardless of physical or technical limitations. This website is accessible via current internet browsers without the need for additional aids.

2. Description of the Implementation of Our Services

Essential functions of our services include

• Information, selection and ordering of goods (in particular ready-to-eat dishes and other goods);
• Customer account management;
• Customer service via chat or e-mail.

Prior registration is required to order goods via this website and the app and for customer account management. Navigation is provided via a standardized menu. All essential information (e.g. name/description of the goods, prices, contact information) is also included in text form.

3. Fulfillment of Accessibility Requirements

The following measures were, inter alia, implemented to meet accessibility requirements:

• Provision of text alternatives for certain non-text content.
• Clear and meaningful titles that describe the topic or purpose of a subpage.
• The structure and content of this website have been revised so that they can be better understood and read aloud by compatible screen readers.
• The contrast ratio between page elements has been optimized for improved readability and visual perceptibility.
• The functionality and content of this website can be operated using a keyboard.
• Form fields have been redesigned and have easily recognizable labels to assist users with input.

4. Market Surveillance Authority

The following authority is responsible for monitoring compliance with accessibility requirements: Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen based in Magdeburg (in establishment)

currently: c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt,
Postfach 39 11 55,
39135 Magdeburg, Germany

5. Contact for Accessibility

If you would like to submit information on accessibility or encounter barriers to using this website or the app, please contact us at accessibility@hellofresh.com. We will check your request and get back to you.